SquareGlobe Support

We're here to help you get the most out of your geography puzzle journey. Find answers to common questions or contact us directly.

Quick Help

Common questions and solutions

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Troubleshooting

Having issues with the app? Check our troubleshooting guide for common problems and solutions.

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FAQ

Find answers to frequently asked questions about SquareGlobe features and functionality.

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Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you quickly.

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Troubleshooting Guide

Solutions for common issues

Puzzle images not loading

  1. Check your internet connection - images are fetched from Pixabay API
  2. Try selecting a different country
  3. Close and reopen the app
  4. Restart your device if the issue persists
  5. Check if you have sufficient storage space available

Progress not syncing across devices

  1. Ensure you're signed into iCloud on all devices
  2. Check that CloudKit is enabled for SquareGlobe in iCloud settings
  3. Verify you're using the same Apple ID on all devices
  4. Wait a few minutes for sync to complete
  5. Try closing and reopening the app on both devices

Stars or badges not updating

  1. Complete a puzzle to ensure you've earned stars
  2. Check that you've met the requirements for badge unlocking
  3. Try navigating away from the screen and returning
  4. Restart the app if data still doesn't appear
  5. Check Settings to ensure data tracking is enabled

App crashes or freezes

  1. Force close the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store
  4. Ensure you have sufficient storage space available
  5. If the problem persists, contact support with details

Puzzle statistics missing

  1. Check that statistics tracking is enabled in Settings
  2. Verify you've completed at least one puzzle
  3. Try navigating to the History or Statistics view
  4. If statistics were reset, you'll need to complete new puzzles
  5. Check iCloud sync status if using multiple devices

Frequently Asked Questions

How does SquareGlobe work?

SquareGlobe presents you with sliding puzzles featuring beautiful country imagery. Select a country, choose your difficulty level, and solve the puzzle by sliding pieces to recreate the image. Earn stars and unlock badges as you progress!

What game modes are available?

SquareGlobe offers three game modes: Stars mode (earn stars for completing puzzles), Timed mode (race against the clock), and Fun mode (relaxed puzzle solving without time pressure).

How do I earn stars and badges?

You earn stars by completing puzzles. The number of stars depends on your performance. Country badges are unlocked when you complete puzzles for specific countries. Use stars to purchase upgrades and enhance your gameplay.

Is my progress saved?

Yes! Your puzzle statistics, stars, badges, and progress are saved locally on your device. If you have iCloud enabled, your puzzle statistics will sync across all your devices using Apple's CloudKit service.

What are the difficulty levels?

SquareGlobe offers multiple difficulty levels that affect puzzle size and complexity. Start with easier puzzles and work your way up to more challenging ones as you improve your skills.

How much does SquareGlobe cost?

SquareGlobe is available for $0.99 on the App Store. This one-time purchase includes all core features including puzzle solving, star system, badges, multiple game modes, and iCloud sync with no additional in-app purchases required.

Can I play offline?

Yes! Once puzzle images are downloaded, you can play offline. However, you'll need an internet connection to download new country images from the Pixabay API.

How do upgrades work?

Upgrades are purchased using stars earned through gameplay. These upgrades enhance your puzzle-solving experience with helpful features. Stars are earned by completing puzzles and cannot be purchased with real money.

Contact Support

Get in touch with our support team

Get Help

Our support team is here to help you with any questions or issues you may have with SquareGlobe.

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Email Support

Send us an email and we'll respond within 24 hours

[email protected]
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Response Time

We typically respond to support requests within 24 hours during business days.

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System Requirements

Make sure your device meets the requirements

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Device

iPhone or iPad

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iOS Version

iOS compatible

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Storage

50 MB available space

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Internet

Required for downloading country images