Fam Gift Support

We're here to help you coordinate family gifts effortlessly. Find answers to common questions or contact us directly.

Quick Help

Common questions and solutions

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Troubleshooting

Having issues with the app? Check our troubleshooting guide for common problems and solutions.

View Guide
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FAQ

Find answers to frequently asked questions about Fam Gift features and functionality.

View FAQ
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Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you quickly.

Contact Support

Troubleshooting Guide

Solutions for common issues

Payment not processing

  1. Check that your payment method is properly set up in the app
  2. Verify your payment provider account has sufficient funds
  3. Ensure you have a stable internet connection
  4. Try using a different payment method if available
  5. Contact your payment provider if the issue persists

Family member invitation not received

  1. Check that the email or phone number is correct
  2. Check spam/junk folders for email invitations
  3. Verify the family member has the app installed
  4. Ensure notifications are enabled in app settings
  5. Try resending the invitation

App crashes or freezes

  1. Force close the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store
  4. Ensure you have sufficient storage space available
  5. If the problem persists, contact support with details

Can't see gift progress updates

  1. Check your internet connection
  2. Pull down to refresh the gift list
  3. Ensure you're logged in with the correct account
  4. Check that notifications are enabled
  5. Try logging out and logging back in

Frequently Asked Questions

How do I create a family group?

After signing up, you can create a family group from the Family tab. Add children to your family, then invite family members by email or phone number. Parents can manage the family group and approve member requests.

What is the recommendation system?

For security, aunts and uncles require recommendations from both parents or two in-laws before they can join a family group. This ensures only trusted family members can contribute to gifts.

How do I contribute to a gift?

Browse available gifts in the Gifts tab, select a gift you want to contribute to, choose your payment method, and enter the amount. Your contribution will be processed securely and the gift progress will update in real-time.

Can I cancel a contribution?

Contributions can be cancelled if the gift hasn't been sent yet. Contact the gift creator or use the cancel option in the gift details. Refunds are processed according to your payment provider's policies.

What happens when a gift reaches its target?

When a gift reaches its target amount, the gift status changes to "Funded". The gift creator (usually a parent) can then mark it as "Sent" once the gift has been purchased and given to the child.

Is my personal information secure?

Yes! Fam Gift uses industry-standard security measures to protect your data. All authentication is secure, payment information is processed through encrypted payment gateways, and we never store your full payment details.

Contact Support

Get in touch with our support team

Get Help

Our support team is here to help you with any questions or issues you may have with Fam Gift.

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Email Support

Send us an email and we'll respond within 24 hours

[email protected]
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Response Time

We typically respond to support requests within 24 hours during business days.

Send us a Message

System Requirements

Make sure your device meets the requirements

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Device

iPhone or iPad

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iOS Version

iOS 17.0 or later

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Storage

50 MB available space

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Internet

Internet connection required