FaceCue Support

We're here to help you get the most out of your reaction training. Find answers to common questions or contact us directly.

Quick Help

Common questions and solutions

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Troubleshooting

Having issues with the app? Check our troubleshooting guide for common problems and solutions.

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FAQ

Find answers to frequently asked questions about FaceCue features and functionality.

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Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you quickly.

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Troubleshooting Guide

Solutions for common issues

Face tracking not working

  1. Make sure you're using an iPhone with TrueDepth camera (iPhone X or later)
  2. Check that camera permissions are granted in Settings > Privacy & Security > Camera
  3. Ensure good lighting conditions - face tracking works best in well-lit environments
  4. Make sure your face is clearly visible and centered in the camera view
  5. Try closing and reopening the app

Reaction time not being detected

  1. Ensure you're turning your face in the correct direction indicated by the arrow
  2. Make sure your face movements are clear and deliberate
  3. Check that you're not moving before the cue appears (this will affect your score)
  4. Try adjusting your distance from the camera - stay within optimal range
  5. Restart the game if detection continues to fail

App crashes or freezes

  1. Force close the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store
  4. Ensure you have sufficient storage space available
  5. If the problem persists, contact support with details

Camera permission denied

  1. Go to Settings > Privacy & Security > Camera
  2. Find FaceCue in the list and enable camera access
  3. Return to the app and try again
  4. If FaceCue doesn't appear in the list, reinstall the app

Frequently Asked Questions

How does face tracking work?

FaceCue uses Apple's VisionKit and ARKit frameworks to detect and track your face in real-time. The app captures 5 rapid photos when a direction cue appears and analyzes the 3rd photo to determine your reaction. All processing happens on-device for your privacy.

What devices are compatible?

FaceCue requires an iPhone with a TrueDepth front camera (iPhone X or later) and iOS 16.0 or later. The TrueDepth camera is essential for accurate face tracking and detection.

Is my face data stored or shared?

No! All face detection and analysis happens entirely on your device. No facial data is stored, transmitted, or shared with anyone. The camera is only used during active gameplay, and you can see exactly when it's active.

How is my reaction time calculated?

Your reaction time is measured from when the direction cue appears until your face movement is detected in the correct direction. The app captures 5 rapid photos and analyzes the 3rd photo to determine your response time with precision.

What is the concentration bonus?

The concentration bonus rewards you for maintaining focus and minimizing pre-movement. If you move before the cue appears, you lose points. This encourages better focus and improves your overall reaction quality.

Can I play offline?

Yes! FaceCue works completely offline. The only online feature is the global leaderboard, which requires an internet connection to sync your scores.

Contact Support

Get in touch with our support team

Get Help

Our support team is here to help you with any questions or issues you may have with FaceCue.

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Email Support

Send us an email and we'll respond within 24 hours

[email protected]
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Response Time

We typically respond to support requests within 24 hours during business days.

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System Requirements

Make sure your device meets the requirements

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Device

iPhone X or later (TrueDepth camera required)

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iOS Version

iOS 16.0 or later

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Storage

100 MB available space

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Camera

TrueDepth front camera required