Support Center
Need help with Genius Plus? We're here to assist you! Find answers to common questions, troubleshooting guides, and get in touch with our support team.
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Frequently Asked Questions
Quick answers to common questions about Genius Plus
Using Genius Plus
How does Genius Plus analyze my music?
All analysis runs on your device. We compute BPM, key/chroma, timbre and energy locally and never upload your audio or library data.
What influences playlist/radio generation?
Weighted cosine similarity across chroma/key, tempo (BPM), spectral centroid, and energy. You can tune weights in Settings for a different feel.
Does analysis affect battery life?
Initial batch analysis uses more CPU; subsequent use is lightweight. Processing is cancellable and optimized for efficiency.
Can I customize analysis or blending?
Yes. Adjust chroma/key, BPM, and energy weights; enable PCA; and optionally quantize vectors to optimize storage.
Technical Questions
Does Genius Plus require an internet connection?
No. Genius Plus is completely offline. All analysis and metadata stay on your device.
What iOS version do I need?
iOS 13.0 or later is supported; UI is best on iOS 16+. Runs on iPhone and iPad.
How do I reset analysis data?
In Settings, clear cached analysis. This deletes local feature bundles and indices; nothing is stored remotely.
What are PCA and quantization?
Optional optimizations. PCA reduces vector dimensionality; quantization stores compact vectors (4–8 bits) with on‑demand dequantization at query time.
Account & Data Questions
Is my data private and secure?
Yes. All analysis and indices are on‑device. We collect no analytics and transmit nothing. Data Not Collected.
Can I transfer to a new device?
Local analysis caches live on the device. On a new device, re‑run analysis to regenerate features and indices.
What happens if I delete and reinstall the app?
All local caches (feature bundles and indices) are removed with the app. After reinstalling, import your library and re‑analyze as needed.
Do you collect analytics or usage data?
No. We do not collect analytics, usage data, or personal information. All processing is on‑device.
Troubleshooting Guide
Common issues and their solutions
App Crashes or Freezes
Force close the app and restart it
Restart your iPhone or iPad
Check for iOS updates in Settings > General > Software Update
If the issue persists, contact our support team
Audio Not Working
Check that your device volume is turned up
Verify audio output and device volume
Check if your device is in Silent Mode
Try restarting the app
Haptic Feedback Not Working
Check that System Haptics are enabled in iOS Settings
Verify System Haptics are enabled in iOS Settings > Sounds & Haptics
Make sure your device supports haptic feedback (iPhone 7 or later)
Try restarting the app
Analysis Cache Not Updating
Allow analysis jobs to complete (avoid force‑closing during batch processing)
Check that you have sufficient storage space on your device
Restart the app and try playing a game
If statistics are still not saving, contact support
System Requirements
Make sure your device meets the requirements for optimal performance
iOS Version
iOS 13.0 or later
UI is best on iOS 16+; supports iPhone and iPad
Storage Space
50 MB+ available space
Additional space used for local feature caches and indices
Haptic Feedback
iPhone 7 or later
Optional; not required for analysis or playback
Audio
Built‑in speakers or headphones
For playback; not required for analysis
Still Need Help?
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