Caught Em Support We're Here to Help

Having trouble with Caught Em? Need help with gameplay or technical issues? Our support team is ready to assist you with any questions or concerns.

Contact Support

Get in touch with our support team for personalized assistance

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Email Support

Send us an email and we'll get back to you within 24 hours. Include your device model, iOS version, and a detailed description of your issue.

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Quick Questions

Have a quick question about gameplay or features? Check our FAQ section below for instant answers to common questions.

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Bug Reports

Found a bug or experiencing crashes? Please report it with as much detail as possible so we can fix it quickly.

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System Requirements

Make sure your device meets the requirements for optimal gameplay

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Device Compatibility

  • iPhone 6s or later
  • iPad (5th generation) or later
  • iPad Air 2 or later
  • iPad mini 4 or later
  • iPad Pro (all models)
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Software Requirements

  • iOS 15.0 or later
  • At least 100MB free storage
  • Internet connection for initial download
  • No additional software required
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Recommended Settings

  • Enable haptic feedback for best experience
  • Keep audio enabled for emotional feedback
  • Close other apps for optimal performance
  • Ensure device is not in Low Power Mode

Troubleshooting Guide

Common issues and their solutions

Game won't start or crashes on launch

Solutions:
1. Restart your device
2. Close all other apps and try again
3. Check if you have enough storage space
4. Update to the latest iOS version
5. Delete and reinstall the app

Audio or haptic feedback not working

Solutions:
1. Check your device's volume settings
2. Ensure the app's audio settings are enabled
3. Check if your device is in Silent mode
4. Restart the app and try again
5. Check your device's haptic feedback settings

Game is running slowly or lagging

Solutions:
1. Close other running apps
2. Restart your device
3. Check if Low Power Mode is enabled (disable it)
4. Free up storage space on your device
5. Update to the latest iOS version

Scores not saving or progress lost

Solutions:
1. Ensure you're not in Low Power Mode
2. Check your device's storage space
3. Restart the app and try again
4. Make sure you're not force-closing the app
5. Contact support if the issue persists

Controls not responding properly

Solutions:
1. Clean your device's screen
2. Remove any screen protectors that might interfere
3. Restart the app
4. Check if other apps have similar issues
5. Restart your device

App Store download issues

Solutions:
1. Check your internet connection
2. Sign out and back into the App Store
3. Restart your device
4. Check your Apple ID payment method
5. Contact Apple Support for App Store issues

Frequently Asked Questions

How do I play Caught Em?

Swipe left and right to move your shopping cart between lanes. Collect the correct items to earn points and avoid the wrong ones to stay alive. The goal is to survive as long as possible and achieve the highest score!

What are the different game categories?

Caught Em features 8 unique categories: Fruits, Animals, Smileys, People, Food, Activities, Objects, and Flags. Each category has its own set of collect and avoid items.

What is reverse mode?

Reverse mode flips the rules of the game! In this mode, you collect what you normally avoid and avoid what you normally collect. It's a fun twist that adds new challenges.

Can I customize the audio and haptic feedback?

Yes! You can enable or disable both audio and haptic feedback in the settings. The emotional audio system and haptic feedback are designed to enhance your gaming experience.

How much does Caught Em cost?

Caught Em is available for $0.99 on the App Store. This one-time purchase includes all features with no additional in-app purchases or advertisements.

Is Caught Em suitable for all ages?

Yes! Caught Em is designed for players of all ages. The game features family-friendly content, simple controls, and adjustable difficulty levels.

Does the game work offline?

Yes! Once downloaded, Caught Em works completely offline. You only need an internet connection for the initial download from the App Store.

Can I play on multiple devices?

Yes! You can install Caught Em on multiple devices using the same Apple ID. However, your scores and progress are stored locally on each device.

Still Need Help?

If you couldn't find the answer to your question, don't hesitate to contact our support team. We're here to help you get the most out of Caught Em!

Contact Support

We typically respond within 24 hours